Personal contact is important as it creates an emotional connection with the organization. Whether you have an onsite or a remote workforce, make sure you regularly connect with them. It’s more than offering an “open door policy” – get out of your office and walk around. Pick up the phone and talk to your team. Connect with your team members in the way they want to be contacted. Some people prefer text, others email, while others still like to talk face-to-face. Personal contact matters. Take a hint from the television show “Undercover Boss” and put yourself in your employees’ shoes. Understand what they deal with on a daily basis and they will be much more willing to give their job their personal best.
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